Telehealth consent

What telehealth is here

Telehealth means your consultation happens electronically rather than in person. Depending on your state, that may be an asynchronous review of your intake and laboratory results by a licensed provider, or a live video visit. Some states require a video visit, and where that applies you will be told before you pay.

The relationship

Xilo is a technology platform. Xilo does not practice medicine. Clinical decisions are made by independent, licensed healthcare providers who are solely responsible for the care they provide. Your provider may decline to prescribe, may recommend in-person evaluation, and may end the relationship if telehealth is not appropriate for your case.

Limitations you should understand

• A provider reviewing you remotely cannot perform a physical examination.
• Laboratory results are a screening tool and do not by themselves diagnose any condition.
• Technology can fail, and information can be delayed or lost in transmission.
• In rare cases a remote evaluation may miss something an in-person visit would find.
• Telehealth is not appropriate for emergencies. Call 911 for an emergency.

Records and privacy

Your consultation, intake answers, and laboratory results become part of a medical record held by the treating provider or their practice. Handling of that information is described in the privacy policy. You may request a copy of your records.

Your choices

Consent to telehealth is voluntary. You may withdraw it at any time and seek in-person care instead, and withdrawing does not affect your right to any care you have already paid for. You may request that a specific provider not be assigned to you.

No guarantee of outcome

No provider can guarantee a particular result, and no prescription is promised as part of any plan you purchase. Payment secures consultation, laboratory work, and where clinically appropriate, medication. It does not purchase a prescription.